Email us at support@shipeasy.pro, or pick the closest match below to open a pre-addressed message.
Contact
Talk to us
Every message reaches the same team, and we read all of them. Choosing the right subject below just helps us get to yours faster.
What can we help with?
Technical support
Something not working, a shipment or tracking page behaving oddly, or a question about how a feature works.
support@shipeasy.proBilling and payments
Credits not showing after a payment, a bank transfer awaiting confirmation, or a question about an invoice.
support@shipeasy.proSales and partnerships
Questions before you sign up, higher-volume pricing, or working with us as a partner.
support@shipeasy.proReport fraud or abuse
A tracking page you believe is fabricated, impersonating another company, or being used to defraud someone. Include the link.
support@shipeasy.proAlready have an account?
Signed-in merchants have a live chat widget in the bottom corner of the dashboard, which is the quickest way to reach us during working hours.
Messages your own customers send through your tracking site’s contact form do not come to us — they arrive in the Enquiries section of your dashboard, so you can answer them directly.
Reporting a fraudulent tracking site
ShipEasy is used by legitimate freight companies, and we act quickly when it is not. If you have been asked to pay a fee to release a consignment you did not expect, or you believe a tracking page shows a shipment that does not exist, report it.
Send the full tracking link and anything else you have to support@shipeasy.pro. We suspend accounts immediately where we find fabricated tracking information or impersonation, as set out in our Terms of Service.
Company details
ShipEasy is operated by Premiumbyte Technologies, RC 9749581.
124 Olise Road, Ikeja, Lagos, Nigeria
See our Privacy Policy for how we handle personal data, and our Terms of Service for the rules of using the platform.